Training time is estimated based on a group of 6 people at the time, the duration may change accordingly to number of attendees and interactions.
We do not suggest to have training for more than 10 people per section in order to keep interacting properly with everybody.
For hotels and restaurants:
• Basic English for restaurant - 2 days
• Service basic steps for F/O - 1 day
• Service basic steps for restaurant - 1 day
• Six stars standards for hotels and resort - 2 days
• Food storage best practices - 2 days
• Wine starting steps - 4 hours
• Wine glasses draws - 2 hours
• Wine glasses of all types - 2 hours
• Popular wines - 4 hours
• History of beer - 2 hours
• Different kinds of beers - 4 hours
• Gluten intolerance - 2 hours
• Up selling training - 4 hours
• Up selling techniques - 4 hours
• 10 tips to up selling - 4 hours
• Front office SWOT analysis - 1 day
• 6 ways to win customers heart - 4 hours
• New staff training schedule - 2 hours
• POS training - 4 hours
• Outlet manager attitude training - 2 days
• Beverage and restaurant manager assignment - 1 day
• Customers relation and service tips - 4 hours
• 12 rules to end bad customer service - 4 hours
• CR best practices - 4 hours
• CRM - 4 hours
• How to handle complaints - 4 hours
• Service recovery - 2 days
Retails and general businesses:
• Service basic steps, general • How to prioritize work - 1 day
• How to Make the 80-20 Rule Work at Work - 1 day
• Power of story telling - 1 day
• The psychology of customer service - 4 hours
• Customers service improvement - 4 hours
• Customers service improvement - 1 day
• Customers, guests’ relations - 1 day
• Behind customers service - 1 day
• Customer care strategies - 1 day
• Mastering customer communication - 1 day
• Handle complaints - 1 day
• Customer complaints and body language - 1 day
• Customer focus mindset - 4 hours
• Customer service best practices - 1 day
• Developing a customer charter - 4 hours
• Road map to customers service - 1 day
• 20 tips to improve customers relationship - 1 day
• Handling guest complaints effectively - 1 day
• Introduction to CRM - 4 hours
• Service recovery - 1 day
• Time management matrix - 1 day
• Time management in the work space - 1 day
• Use of time management matrix to manage your time - 1 day
• Time management simplified - 4 hours
• Seven steps to a more strategic board - 4 hours
• Service delivery sequence - 1 day
• Up selling practices - 4 hours
• Appraisal - 4 hours
• Evaluation form for staff - 4 hours
• Evaluation form for supervisors - 4 hours
• Performance appraisal - 4 hours
• Probation appraisal - 4 hours
• Accident report - 2 hours
• KAR assistant manager - 1 day
Additionally, we can provide tailor made:
Those may take several days depending on how many need to be implemented. After approval from management of those operational tools we can provide training to implement it and follow up on results.
• Standard Operating Procedures (SOP’s)
• Job descriptions
• Check lists
• SWOT analysis
• Train the trainer program
• Property inspections and assessments